# PropelAuth Incident History

### Infrastructure Upgrades
**Date:** Sat, 20 Dec 2025 15:45:00 +0000  
**Type:** Maintenance  
**Duration:** 30 minutes  
**Affected Components:** Authentication  
- **Dec 20, 16:15:06 GMT+0** - Completed - Maintenance has completed successfully.  
- **Dec 20, 15:45:00 GMT+0** - Identified - We're performing critical updates to our infrastructure. We will do our best to minimize downtime and don't expect it to take the full 30 minutes.

### Infrastructure Upgrades
**Date:** Sat, 28 Dec 2025 21:00:00 +0000  
**Type:** Maintenance  
**Duration:** 1 hour  
**Affected Components:** Authentication  
- **Dec 28, 21:00:00 GMT+0** - Completed - Maintenance has completed successfully.  
- **Dec 28, 20:00:00 GMT+0** - Identified - We have planned infrastructure upgrades during this time. No downtime is anticipated.  
- **Dec 28, 20:00:01 GMT+0** - Identified - Maintenance is now in progress.

### Increased Timeouts
**Date:** Fri, 25 Oct 2024 06:58:33 +0000  
**Type:** Incident  
**Duration:** 5 minutes  
**Affected Components:** Authentication  
- **Oct 25, 07:02:00 GMT+0** - Resolved - This incident has been resolved.  
- **Oct 25, 06:58:33 GMT+0** - Investigating - We are currently investigating this incident.

### Increased timeouts
**Date:** Fri, 25 Oct 2024 04:54:36 +0000  
**Type:** Incident  
**Duration:** 24 minutes  
**Affected Components:** Authentication  
- **Oct 25, 04:54:36 GMT+0** - Investigating - We are currently investigating this incident.  
- **Oct 25, 05:12:12 GMT+0** - Monitoring - We implemented a fix and are currently monitoring the result.  
- **Oct 25, 05:19:00 GMT+0** - Resolved - This incident has been resolved.

### 404s reported on some login pages
**Date:** Sun, 6 Oct 2024 22:45:06 +0000  
**Type:** Incident  
**Duration:** 8 minutes  
**Affected Components:** Authentication  
- **Oct 6, 22:52:47 GMT+0** - Resolved - This incident has been resolved.  
- **Oct 6, 22:45:06 GMT+0** - Monitoring - We implemented a fix and are currently monitoring the result.

### Timeouts reported
**Date:** Tue, 17 Sep 2024 01:20:00 +0000  
**Type:** Incident  
**Duration:** 10 minutes  
**Affected Components:** Authentication  
- **Sep 17, 01:30:00 GMT+0** - Resolved - This incident has been resolved.  
- **Sep 17, 01:20:00 GMT+0** - Investigating - We are currently investigating this incident.

### Infrastructure Upgrade
**Date:** Tue, 17 Aug 2024 15:30:00 +0000  
**Type:** Maintenance  
**Duration:** 16 minutes  
**Affected Components:** Authentication  
- **Aug 17, 15:30:01 GMT+0** - Identified - Maintenance is now in progress.  
- **Aug 17, 15:45:49 GMT+0** - Completed - Maintenance has completed successfully.  
- **Aug 17, 15:30:00 GMT+0** - Identified - We are going to be making some infrastructure upgrades. We anticipate that this will not be disruptive, but there may be a short period of failed requests.

### Increased Error Rate
**Date:** Wed, 5 Jun 2024 05:27:00 +0000  
**Type:** Incident  
**Duration:** 7 minutes  
**Affected Components:** Authentication  
- **Jun 5, 05:27:00 GMT+0** - Identified - .  
- **Jun 5, 05:34:00 GMT+0** - Resolved - This incident has been resolved.  
- **Jun 5, 05:32:00 GMT+0** - Monitoring - A fix has been implemented and we are monitoring.

### Increased Timeouts
**Date:** Sun, 2 Jun 2024 03:00:00 +0000  
**Type:** Incident  
**Duration:** 37 minutes  
**Affected Components:** Authentication  
- **Jun 2, 03:37:00 GMT+0** - Resolved - This incident has been resolved.  
- **Jun 2, 03:00:00 GMT+0** - Monitoring - Some APIs experienced intermittent timeouts. A fix is live, we are now monitoring. The issue should be resolved shortly.

### Increased timeouts
**Date:** Mon, 5 Jun 2023 05:19:43 +0000  
**Type:** Incident  
**Duration:** 21 minutes  
**Affected Components:** Authentication  
- **Jun 5, 05:19:43 GMT+0** - Investigating - We are currently investigating this incident.  
- **Jun 5, 05:40:26 GMT+0** - Resolved - This incident has been resolved.

### We're seeing an increase in connection timeouts
**Date:** Thu, 17 Nov 2022 13:42:00 +0000  
**Type:** Incident  
**Duration:** 2 days and 8 hours  
**Affected Components:** Authentication  
- **Nov 17, 13:42:00 GMT+0** - Resolved - This is resolved and we are no longer seeing connection timeouts.  
- **Nov 17, 13:24:00 GMT+0** - Identified - We have a fix identified and we are seeing a decrease in timeouts.  
- **Nov 17, 12:46:00 GMT+0** - Investigating - We are currently investigating this incident.