# PropelAuth Incident History

## Maintenance

### Infrastructure Upgrades  
**Type:** Maintenance  
**Duration:** 30 minutes  
**Affected Components:** Authentication  
Dec 20, 15:45:00 GMT+0  
**Identified** - We're performing critical updates to our infrastructure. We will do our best to minimize downtime and don't expect it to take the full 30 minutes.  
Dec 20, 16:15:06 GMT+0  
**Completed** - Maintenance has completed successfully.

### Infrastructure Upgrades  
**Type:** Maintenance  
**Duration:** 1 hour  
**Affected Components:** Authentication  
Dec 28, 20:00:00 GMT+0  
**Identified** - We have planned infrastructure upgrades during this time. No downtime is anticipated.  
Dec 28, 20:00:01 GMT+0  
**Identified** - Maintenance is now in progress.  
Dec 28, 21:00:00 GMT+0  
**Completed** - Maintenance has completed successfully.

## Incidents

### Increased Timeouts  
**Type:** Incident  
**Duration:** 5 minutes  
**Affected Components:** Authentication  
Oct 25, 06:58:33 GMT+0  
**Investigating** - We are currently investigating this incident.  
Oct 25, 07:02:00 GMT+0  
**Resolved** - This incident has been resolved.

### Increased Timeouts  
**Type:** Incident  
**Duration:** 24 minutes  
**Affected Components:** Authentication  
Oct 25, 04:54:36 GMT+0  
**Investigating** - We are currently investigating this incident.  
Oct 25, 05:12:12 GMT+0  
**Monitoring** - We implemented a fix and are currently monitoring the result.  
Oct 25, 05:19:00 GMT+0  
**Resolved** - This incident has been resolved.

### 404s Reported on Some Login Pages  
**Type:** Incident  
**Duration:** 8 minutes  
**Affected Components:** Authentication  
Oct 6, 22:45:06 GMT+0  
**Monitoring** - We implemented a fix and are currently monitoring the result.  
Oct 6, 22:52:47 GMT+0  
**Resolved** - This incident has been resolved.

### Timeouts Reported  
**Type:** Incident  
**Duration:** 10 minutes  
**Affected Components:** Authentication  
Sep 17, 01:20:00 GMT+0  
**Investigating** - We are currently investigating this incident.  
Sep 17, 01:30:00 GMT+0  
**Resolved** - This incident has been resolved.

### Infrastructure Upgrade  
**Type:** Maintenance  
**Duration:** 16 minutes  
**Affected Components:** Authentication  
Aug 17, 15:30:00 GMT+0  
**Identified** - Maintenance is now in progress.  
Aug 17, 15:30:01 GMT+0  
**Identified** - We are going to be making some infrastructure upgrades. We anticipate that this will not be disruptive, but there may be a short period of failed requests.  
Aug 17, 15:45:49 GMT+0  
**Completed** - Maintenance has completed successfully.

### Increased Error Rate  
**Type:** Incident  
**Duration:** 7 minutes  
**Affected Components:** Authentication  
Jun 5, 05:27:00 GMT+0  
**Identified** - .  
Jun 5, 05:32:00 GMT+0  
**Monitoring** - A fix has been implemented and we are monitoring.  
Jun 5, 05:34:00 GMT+0  
**Resolved** - This incident has been resolved.

### Increased Timeouts  
**Type:** Incident  
**Duration:** 37 minutes  
**Affected Components:** Authentication  
Jun 2, 03:00:00 GMT+0  
**Monitoring** - Some APIs experienced intermittent timeouts. A fix is live, we are now monitoring. The issue should be resolved shortly.  
Jun 2, 03:37:00 GMT+0  
**Resolved** - This incident has been resolved.

### Increased Timeouts  
**Type:** Incident  
**Duration:** 21 minutes  
**Affected Components:** Authentication  
Jun 5, 05:19:43 GMT+0  
**Investigating** - We are currently investigating this incident.  
Jun 5, 05:40:26 GMT+0  
**Resolved** - This incident has been resolved.

### Increase in Connection Timeouts  
**Type:** Incident  
**Duration:** 2 days and 8 hours  
**Affected Components:** Authentication  
Nov 17, 13:24:00 GMT+0  
**Identified** - We have a fix identified and we are seeing a decrease in timeouts.  
Nov 17, 13:42:00 GMT+0  
**Resolved** - This is resolved and we are no longer seeing connection timeouts.